FAQs / Help (Click for answers)
Shipping Related FAQs
• Is there any shipping charges?
For orders below 5,000 INR, an extra 200 INR will be charged for prepaid orders. Orders above 5,000 INR have free shipping for PAN India delivery.
• Do you offer worlwide shipping?
Yes, Chinaya Banaras offers worlwide shipping for prepaid orders.
• What will be the shipping charges for international delivery?
Chinaya offers international delivery for prepaid orders only and if the order value is under 25,000 INR then 1,500 INR will be added for shipping charges either if the order value is above 25,000 INR then the shipping charges will be free for worldwide for prepaid orders.
• Do you offer COD?
Yes, Chinaya Banaras offer's COD facility for PAN India delivery over the order value of 5,000 INR*. There are additional 200 INR charges for COD.
• Do you offer COD for international orders?
No, Chinaya Banaras doesn't offer COD facility for international orders.
Order Related FAQs
• Is there any special offer running in your offline store?
Yes, seasonal offers are always there. Keep on checking chinaya website for exciting offers and great deals.
• How can I place an order on the Chinaya Banaras website?
You can easily visit to any of Chinaya's product page and can add to your cart and follow the steps to checkout. After successfully placing and order you'll get the order details on your email.
• What payment methods does Chinaya Banaras accept for orders?
Chinaya Banaras accepts a variety of payment methods, including credit cards, debit cards, PayPal, and UPI also.
• Is it possible to modify or cancel an order after it has been placed?
Yes, only if you inform us via call/WhatsApp: +91 7705012088 or email to "chinayaonline@gmail.com" within 24 hours of placing the order, then the necessary action can be taken for the special case.
• How can I track the status of my order?
You'll get the order status emails or you can directly ask the tracking details on the below whatsApp link: https://api.whatsapp.com/send?phone=919336698641&text=Hi
• What is the estimated delivery time for Chinaya Banaras products?
Each products have different delivery times, you can easily find the delivery related info on the product page.
• What is your return and exchange policy if I'm not satisfied with my order?
Chinaya Banaras offers exchange policy for some special cases. T&C apply.
• Can I gift-wrap my order and include a personalized message for the recipient?
Yes, Chinaya Banaras offer's personalized message for the recipients.
Product Related FAQs
• What types of sarees you have?
Chinaya Banaras having various range of sarees like Banarasi Silk Saree, Banarasi Cotton Saree, Chanderi Silk Saree, Chiniya Silk Saree, Tusser Khaadi Silk Saree, Tussar Silk Saree, Organza Silk Saree, Raw Silk Saree, Georgette Khaddi Saree, Linen Silk Saree, Kota Doria Saree, Tissue Silk saree etc. Also Pichwai Print Saree, Kalamkari Print Saree and many more varieties are available at Chinaya Banaras.
• How much is the length of a saree?
A standard size of a saree is around 45 inches (114.3 cm) width and around 6.5 meters 650 cm) including un-stitched blouse material.
• Are your products silk mark certified?
Yes, Chinaya's all pure silk products are silk mark certified.
• Where do you source your sarees from?
Chinaya has there own manufacturing units with more than 1,000+ designs / patterns, we proudly flaunt our Indian heritage in a contemporary way!
• Do you have stitching facility?
Yes, Chinaya offers cuastomize stitching facility for Saree blouse, Lehengas and dress materials and also can get stitched any outher outfit of our fabrics. Stitching chargest will be extra as per the product and work.
• Do you have any offline stores.?
Yes, Chinaya has 2 offline stores in India, the head office is located at D-35/223, 3rd Floor, Above Karur Vysya Bank, Jangambari, Varanasi, Uttar Pradesh India - 221001
And an store in AVANTRA by Trends, Gourishankar Building, Site No-613, 80 Feet Road, Next to GM Hospital, Nagarbhavi 2nd Stage, Bangalore, India - 560072
And an store in AVANTRA by Trends, Gourishankar Building, Site No-613, 80 Feet Road, Next to GM Hospital, Nagarbhavi 2nd Stage, Bangalore, India - 560072
• Can I return/replace my product after getting it stitched from Chinaya Banaras?
Unfortunately, we won't be able to return/replace your product after getting it stitched as per your measurements. We suggest providing correct measurements to avoid such scenarios.
• Can I see real videos captured of your products?
Yes, you can book a video call from our website homepage, or you may contact our sales team on WhatsApp at or you can directly co-ordinate to our executive via WhatsApp at +91 9336698641. Chinaya Sales executive will be able to share the real product videos or a video call can also be scheduled for you.
• Are the colors or products on the chinaya's website are accurate?
No, the actual colors may slightly vary from the pictures.
• Can I order a product if that is marked sold out?
If the product is marked sold out you can click on the side button "Notify when Available" or you can directly co-ordinate to our executive via WhatsApp at +91 9336698641
Product Care FAQs:
• How to care the sarees?
To ensure the longevity and beauty of our sarees, proper care is essential. Our sarees are delicate and crafted with precision. To maintain their vibrant colors and intricate details, we recommend dry cleaning only. Avoid washing at home as water and detergents can harm the fabric and embellishments. Store them in a cool, dry place, away from direct sunlight, to prevent fading. When not in use, fold them gently and store in a breathable garment bag. Treating your sarees with care will ensure they remain exquisite pieces that can be cherished for years to come. Remember, dry clean only for the best results.